Frequently Asked Questions: Technical Requirements for RON

We use a two-step process called Multi-Factor Authentication (MFA):

1. Credential Analysis: Our system uses forensic technology to verify the authenticity of your government-issued ID.
2. Knowledge-Based Authentication (KBA): You will answer a series of security questions generated from public records that only you would know.

Is my data safe with Total Closing Solutions?

Absolutely. Our platform uses bank-grade encryption for all data transmissions. Furthermore, every RON session is recorded and saved in a secure electronic journal, providing a digital audit trail that is much safer than traditional paper methods.

What technical equipment do I need?

You don’t need special software. You only need:

• A computer, tablet, or smartphone with a working camera and microphone.
• A stable internet connection.
• A valid, unexpired government-issued photo ID.

Almost any document that can be notarized in person can be done via RON, including:

• Real Estate Closings (Deeds, Mortgages, Notes)
• Power of Attorney & Wills
• Affidavits and Sworn Statements
• Business Contracts and Operating Agreements

Can I use RON if I am currently outside the U.S.?

Yes. As long as the document is for use in a U.S. court or is related to a transaction involving the U.S., our notaries can perform the service for you regardless of your current global location.

What happens if my document requires a witness?

Many of our sessions allow for “Virtual Witnesses.” If your document requires a witness, they can join the video session from their own location, be identified by the notary, and sign the document digitally.

Immediately after the session ends, the notary applies their digital seal. You will receive an email with a secure link to download the final, tamper-evident PDF document.

Will the county recorder or bank accept a digital signature?

Most do. Over 44 states have already passed permanent RON legislation, and the mortgage industry (Fannie Mae and Freddie Mac) widely accepts RON for real estate transactions. We always recommend confirming with your specific receiving agency first.

You can use a desktop computer, laptop, tablet, or smartphone.

• Computers: Must have a working webcam, microphone, and speakers.

• Mobile Devices: You will need a stable internet connection and a camera with enough resolution to capture clear images of your ID.

A strong, stable internet connection is required to maintain a continuous video feed. We recommend a minimum upload/download speed of 5 Mbps.

Tip: If you are on a mobile device, using Wi-Fi is generally more reliable than cellular data.

We use a two-step process called Credential Analysis and Knowledge-Based Authentication (KBA):

1. ID Capture: You will take a high-resolution photo of your government-issued ID (Front and Back).

2. Verification Questions: You will answer five security questions based on your personal credit and public record history. You typically have 2 minutes to complete this.

Your camera must be able to provide a clear, live video feed.

• Lighting: Ensure you are in a well-lit room (avoid sitting with a bright window behind you, as it makes your face dark).

• Focus: Your camera must be able to focus closely on your ID so the Notary can verify the security features.

For the best experience, please use the latest version of:

• Google Chrome (Recommended)

• Mozilla Firefox

• Safari (For Mac/iPhone users)

• Microsoft Edge

If you lose connection during the session, don’t panic. You can usually rejoin the session using the original link sent to your email. If the issue persists, try clearing your browser cache or switching to a different device.